Our Policies
Below are a number of policies from our Family Handbook for your reference. If you are new to the centre we suggest you familiarise yourself with those directly below. Other policies can be referred to as needed. A full copy of all policies is available in the foyer for your reference. Any questions can also be directed to a member of staff.
Quick Find
Quick access to our most important documents
Where to Find It
Your guide to the centre — rooms, routines, and who to talk to
Settling Your Child & What to Bring
Everything you need to know for the first drop-off
Family Code of Conduct
Our shared expectations for families and staff
Fees & Hours of Attendance
Costs, session times, CCS and payment information
Clothing Policy
What to dress your child in for each season and activity
Yearly Routine
What to expect across terms, events and the year ahead
Health & Medical
Accident, Illness, Behaviour, Collection & Absences
Procedures for accidents, illness incidents, child collection and managing absences.
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Administration of First Aid
Requirements and procedures for qualified first aid administration at the centre.
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Administration of Medication
Procedures for safely administering medication to children in care.
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Dealing with Infectious Diseases
Centre procedures for identifying, managing and responding to infectious disease cases.
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Dealing with Medical Conditions
Management of allergies, asthma, anaphylaxis and other diagnosed medical conditions.
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Eczema Management Policy
Care and management procedures for children with eczema at the centre.
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General Rules for Infection Control
Hygiene standards and infection prevention measures across the centre.
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Immunisation Policy
Immunisation requirements, verification and record-keeping for children attending the centre.
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Incident, Injury, Trauma & Illness Policy
Procedures for recording and responding to incidents, injuries, trauma and illness at the centre.
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Infectious Diseases Policy
Response to notifiable diseases and outbreak management at the centre.
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Managing Immunisations Policy
Immunisation requirements and record-keeping for enrolled children.
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Medications Policy
Safe administration, storage and recording of all medications at the centre.
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Nutrition and Food Safety Policy
Standards for nutritious food provision and safe food handling practices at the centre.
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Sun Protection Policy
Sun safety procedures including sunscreen, hats and outdoor play times.
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Bottle Safety & Preparation Policy
Safe preparation, storage and handling of bottles and formula.
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Behaviour & Wellbeing
A Guide to Behaviour Management
Practical guidance on positive behaviour support strategies used at the centre.
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Behaviour Guidance Policy
The centre's approach to positive behaviour guidance and supportive strategies for children.
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Behaviour Guidance — Bullying Policy
Prevention and response procedures for bullying behaviours among children at the centre.
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Behaviour Management Policy
Centre approach to positive guidance, boundaries and behaviour support.
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Child Protection Policy
Obligations and procedures for child protection and mandatory reporting.
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Interactions with Children, Families and Staff
Standards for respectful and professional interactions between staff, children and families.
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Nappy Change & Toileting Policy
Safe, respectful and hygienic procedures for nappy changes and toileting routines.
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Sleep and Rest Policy
Safe sleep practices and rest routines for children across all age groups.
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Enrolment & Fees
Acceptance and Refusal of Authorisations
When the service can accept or refuse parental authorisations for children.
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Fees Policy
Fee structure, payment schedule, CCS entitlements and overdue account procedures.
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Orientation & Enrolment of New Child
The enrolment process, orientation visits and required documentation.
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Priority of Access & Waiting List Policy
How places are allocated and how the waiting list is managed.
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Termination of Enrolment Policy
Notice requirements and conditions for ending enrolment at the centre.
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Programs & Learning
About the Centre & National Quality Framework
Overview of the centre's approach and the NQF standards we operate under.
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Additional Needs Policy
Support and planning for children with additional needs or disabilities attending the centre.
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Anti-Bias and Inclusion Policy
The centre's commitment to challenging bias and promoting inclusive practices for all children and families.
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Educational Program Policy
How learning programs are planned, documented and evaluated at the centre.
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English as an Additional Language or Dialect
Support for children and families who speak languages or dialects other than English.
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Gender Equity Policy
The centre's approach to promoting gender equity and inclusivity across all programs and interactions.
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Inclusion and Equity Policy
Commitment to inclusive practice and support for all children and families.
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Multicultural Policy
The centre's commitment to recognising and celebrating cultural diversity in all aspects of the program.
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Physical Activity Policy
Guidelines for promoting active play, movement and physical development opportunities for children.
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Placement in Classroom
How children are placed in rooms and transition between groups as they grow.
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Promoting Partnerships with Families
How the centre works with families as partners in children's learning and development.
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Transition to School Policy
Supporting children and families as they prepare for and move to school.
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Safety & Emergency
Child Safe Environment Policy
Standards for maintaining a safe, protective environment that safeguards children from harm.
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Earthquake Management Policy
Response and safety procedures for the centre in the event of an earthquake.
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Emergency and Evacuation Policy
Procedures for safely evacuating the centre in the event of an emergency.
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Excursion & Incursion Policy
Risk assessment, authorisation and supervision requirements for excursions and incursions.
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Flood Management Policy
Emergency response and evacuation procedures for flood events affecting the centre.
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Managing an Aggressive Person or Visitor
Response procedures for managing aggressive behaviour by visitors or persons on the premises.
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Physical Environment Policy
Standards for maintaining a safe, suitable and well-maintained physical environment.
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Safe Arrival of Children Policy
Procedures to ensure children are safely received and recorded upon arrival at the centre.
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Supervision Policy
Standards and requirements for adequate supervision of children across all areas of the centre.
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Centre Operations & Governance
Addressing Complaints and Grievances
How concerns and complaints from families are received and resolved.
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Confidentiality Policy
How personal and sensitive information about children and families is protected.
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Delivery and Collection of Children
Authorised pickups, sign-in/out requirements and child safety procedures.
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Family Communication Policy
How the centre communicates with families, including updates, notifications and engagement channels.
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Performance Management Policy
Procedures for managing staff performance, feedback and improvement processes.
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Privacy and Confidentiality Policy
How personal information about children, families and staff is collected, used and protected.
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Professional Development Policy
The centre's commitment to ongoing training and professional development for all staff.
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Protected Disclosures (Whistleblowers) Policy
Protections and procedures for staff who raise concerns or report misconduct in good faith.
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Staffing Arrangements Policy
Staffing ratios, qualifications, rosters and supervision arrangements.
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Staff Wellness Program Policy
The centre's commitment to supporting the health, wellbeing and resilience of all staff members.
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Environmentally Responsible Policy
The centre's commitment to sustainable and environmentally responsible practices.
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A full printed copy of all policies is available in the foyer. For questions please speak with a staff member or call (02) 4341 9666.
Call us on (02) 4341 9666
