Our Policies
Below are a number of policies from our Family Handbook for your reference. If you are new to the centre we suggest you familiarise yourself with those directly below. Other policies can be referred to as needed. A full copy of all policies is available in the foyer for your reference. Any questions can also be directed to a member of staff.
Quick Find
Quick access to our most important documents
Where to Find It
Your guide to the centre — rooms, routines, and who to talk to
Settling Your Child & What to Bring
Everything you need to know for the first drop-off
Family Code of Conduct
Our shared expectations for families and staff
Fees & Hours of Attendance
Costs, session times, CCS and payment information
Clothing Policy
What to dress your child in for each season and activity
Yearly Routine
What to expect across terms, events and the year ahead
Health & Medical
Accident, Illness, Behaviour, Collection & Absences
Procedures for accidents, illness incidents, child collection and managing absences.
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Dealing with Medical Conditions
Management of allergies, asthma, anaphylaxis and other diagnosed medical conditions.
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General Rules for Infection Control
Hygiene standards and infection prevention measures across the centre.
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Infectious Diseases Policy
Response to notifiable diseases and outbreak management at the centre.
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Managing Immunisations Policy
Immunisation requirements and record-keeping for enrolled children.
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Medications Policy
Safe administration, storage and recording of all medications at the centre.
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Sun Protection Policy
Sun safety procedures including sunscreen, hats and outdoor play times.
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Bottle Safety & Preparation Policy
Safe preparation, storage and handling of bottles and formula.
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Behaviour & Wellbeing
A Guide to Behaviour Management
Practical guidance on positive behaviour support strategies used at the centre.
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Behaviour Management Policy
Centre approach to positive guidance, boundaries and behaviour support.
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Child Protection Policy
Obligations and procedures for child protection and mandatory reporting.
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Sleep and Rest Policy
Safe sleep practices and rest routines for children across all age groups.
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Enrolment & Fees
Acceptance and Refusal of Authorisations
When the service can accept or refuse parental authorisations for children.
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Fees Policy
Fee structure, payment schedule, CCS entitlements and overdue account procedures.
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Orientation & Enrolment of New Child
The enrolment process, orientation visits and required documentation.
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Priority of Access & Waiting List Policy
How places are allocated and how the waiting list is managed.
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Termination of Enrolment Policy
Notice requirements and conditions for ending enrolment at the centre.
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Programs & Learning
About the Centre & National Quality Framework
Overview of the centre's approach and the NQF standards we operate under.
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Educational Program Policy
How learning programs are planned, documented and evaluated at the centre.
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Inclusion and Equity Policy
Commitment to inclusive practice and support for all children and families.
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Placement in Classroom
How children are placed in rooms and transition between groups as they grow.
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Promoting Partnerships with Families
How the centre works with families as partners in children's learning and development.
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Transition to School Policy
Supporting children and families as they prepare for and move to school.
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English as an Additional Language or Dialect
Support for children and families who speak languages or dialects other than English.
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Safety & Emergency
Centre Operations & Governance
Addressing Complaints and Grievances
How concerns and complaints from families are received and resolved.
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Confidentiality Policy
How personal and sensitive information about children and families is protected.
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Delivery and Collection of Children
Authorised pickups, sign-in/out requirements and child safety procedures.
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Staffing Arrangements Policy
Staffing ratios, qualifications, rosters and supervision arrangements.
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Environmentally Responsible Policy
The centre's commitment to sustainable and environmentally responsible practices.
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A full printed copy of all policies is available in the foyer. For questions please speak with a staff member or call (02) 4341 9666.
Call us on (02) 4341 9666
